> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.mtxc.eu/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I don't have internet access, what should I check?


# No Service Abroad – Quick Checklist Before Contacting Support

Stuck with **“No Service”** or **“Searching…”** after landing?  

Run through this quick checklist before opening a ticket — **80%** of issues are solved in a few taps.
---

## 1. Coverage confirmation  ✅

1. **Open our coverage map** → [https://www.mtxc.eu/en/coverage.html](https://www.mtxc.eu/en/coverage.html)
2. **Is your destination country listed there on our coverage map?**
   - **No** ${color}[#fc0303](→)  Sorry, we don’t have service there yet. Contact Support for alternatives.  
   - **Yes** ${color}[#07bb1c](→) Continue to Step 2.
---

## 2. Basic device toggles 🔄

Turn **Airplane mode ON → OFF**
or
**Reboot the phone**

Still no bars? Go to Step 3.
---

## 3. Data roaming switch 🛰️

**iPhone:**
1. **Settings › Cellular / Mobile Data**
2. Toggle **Data Roaming** → **ON**

**Android:**
1. **Settings ▸ Network & Internet ▸ SIMs ▸ [MTX eSIM]**
2. Toggle **Data Roaming** → **ON**

> **Tip:** Some dual-SIM phones let you enable roaming per line—double-check you toggled the MTX eSIM / SIM profile.
---

## 4. APN check 🛠️

| Parameter | Value |
| ---- |
| **Name** | MTX Connect |
| **APN** | internet |
| **Username / Password** | *(leave blank)* |
**Where to edit?**
• **iOS:**  Settings › Mobile Data › Mobile Data Network (be sure you have all 3 APN fields filled with "internet" word)
• **Android:** Settings › Network & Internet › SIMs › Access Point Names
---

## 5. Check which SIM is set for **Mobile Data** 📶

Dual-SIM devices can keep voice on one line and data on another.  
Make sure the **MTX Connect eSIM/SIM is chosen for Mobile Data**:

- **iOS** → *Settings › Cellular › Cellular Data* → pick **MTX Connect SIM card**
- **Android** → *Settings › Network & Internet › SIMs* → *Mobile data* → pick **MTX Connect SIM card**

> **Tip:** After switching, toggle Airplane mode once to refresh the connection.
---

## 6.  Are you using the **correct** MTX SIM card? 💡

If you have **multiple SIM/eSIM profiles** in your MTX Connect account, it’s easy to activate an old profile while your new data package sits on a different one.

**Quick check (2 minutes):**

1. **Log in** to your MTX dashboard → **MTX Connect** **App** or web interface [https://selfcare.mtxc.eu](https://selfcare.mtxc.eu)
2. **Note** the **eSIM number** that shows your active package.
3. On your phone, go to **Settings › About › ICCID / SIM details** (iOS)
   or **Settings › About phone › SIM status** (Android).  
4. **Compare the last 6 digits**:
   - **Match** ${color}[#03bf54](→) ** You’re using the correct eSIM—continue with the rest of the checklist.  **
   - **Mismatch** ${color}[#db0a0a](→) Please contact us and we will transfer your package to the SIM installed in your phone

[I have several eSIMs. How to check which one I'm using?](https://faq.mtxc.eu/en-us/article/i-have-several-esims-how-to-check-which-one-im-using-1kjd0gv/)

**Important:** double-check the profile of the SIM you have installed in your phone is not suspended in your dashboard. A suspended SIM/eSIM can’t register on any network—your phone will simply show **“No Service.”** 
A suspended profile is blocked at the network level, so adjusting APN, roaming, or manual selection **will not restore** service.

| If you previously suspended your SIM card and now need it unblocked, please **contact us** through Support Chat or by email.
---

#### Below are articles that walk you through eSIM installation and configuration.

Consult them for clear, step-by-step instructions:

[How to install and configure the MTX eSIM on iPhone](/en-us/article/how-to-install-and-configure-the-mtx-esim-on-iphone-1sexrkz/)

[How to install and configure the MTX eSIM on Android](/en-us/article/how-to-install-and-configure-the-mtx-esim-on-android-bbz2di/)
---
---

## Still offline? 📞

Before opening a ticket, please **collect and attach the information below**.  

📝 **The more details you send, the faster we can help.**
---

#### 1. Location
- **Country / city** where the problem occurs  
- (Optional) Paste a **Google Maps / Apple Maps link** with your exact location

#### 2. Issue description
- Briefly tell us **what you see on screen** (e.g., “No Service” or “Emergency Calls Only”)  
- List **what you’ve already tried** (airplane toggle, APN check, manual network, etc.)

#### 3. Screenshots from your device settings

##### iPhone
1. **ICCID**
   *Settings ▸ General ▸ About* → scroll down to **ICCID**  
2. **Mobile-Data line assignment**
   *Settings ▸ Mobile Data*  
3. **Data Roaming toggle**
   *Settings ▸ Mobile Data ▸ [MTX eSIM]*  
4. **APN settings**
   *Settings ▸ Mobile Data ▸ [MTX eSIM] ▸ Mobile Data Network*  

##### Android
1. **ICCID / SIM status**
   *Settings ▸ About phone ▸ SIM status*  
2. **Mobile-Data SIM selection**
   *Settings ▸ Network & Internet ▸ SIMs* → tap **Mobile data** and choose [MTX eSIM]  
3. **Data Roaming toggle**
   *Settings ▸ Network & Internet ▸ SIMs ▸ [MTX eSIM]   
4. **APN settings**
   *Settings ▸ Network & Internet ▸ SIMs ▸ [MTX eSIM] ▸ Access Point Names*  
---

### Contact us
- **In-app Support Chat** – fastest response  
- **Email:** support@mtxc.eu  

Attach the screenshots and details above, and we’ll get you back online as quickly as possible.