Articles on: Troubleshooting

Why does my mobile device display the message "Emergency calls only"?

This means that your mobile device is not registered in the cellular network.

Make sure that you are within the coverage range/at the area supported by MTX Connect. You can find the complete MTX Connect coverage map here.
Make sure you are using an unlocked GSM mobile device (2G / 3G / 4G).
Completely turn off and then turn on your device following the device’s instructions.
Make sure that your mobile device is set to automatically connect to the cellular network; If the network connection is set to the ‘manual mode’, switch to the into automatic mode.

Updated on: 12/12/2018

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