Make sure that you've configured your mobile device right, as shown on our site.

Make sure that you are in the country, covered by the MTX Connect network;
Enable Roaming and Data Roaming;
Switch mobile operator to "auto";
Set APN to "internet" (all lowercase, without quotes). On IOS, please fill other 3 APNs (LTE, MMS & modem), placed below the first one;
Restart your mobile (switching the airplane mode ON and OFF is not enough);
On your personal account page http://a.mtxc.eu verify if you have the right data plan activated;
According to new EU legislation, all mobile customers have to uniquely identify themselves. Please upload a scan or a photo of your ID to https://selfcare.mtxc.eu/dashboard/profile/common or use our mobile app to upload your ID.

Also, please check this PDF guide for your connection troubleshooting.
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