Articles on: Balance and Payments

Why was my bank card rejected?

Please note that 3DS (3D Secure, SMS confirmation for payments) authorization is active for credit card payments. After placing an order, you'll be redirected to your bank's 3DS authorization page to confirm the payment. Ensure you have a stable WiFi connection or an active MTX package, so the bank page can load successfully. If your card doesn't support 3DS/SMS confirmation, contact your bank for guidance on enabling this feature. You can check more on 3DS here.

If your card have no 3DS/SMS confirmation option, please consult with your bank how to enable it.

Alternatively, you can try to use PayPal or ApplePay for a fast and secure payment.

Updated on: 02/01/2024

Was this article helpful?

Share your feedback


Thank you!