Question 1

How to install and configure the MTX eSIM on iPhone

Accepted Answer

There are several ways to install the MTX Connect eSIM to your iPhone, you can choose the Automatic Activation in the MTXC app for a fast and seamless eSIM installation, or you can use the QR code scanning installation.

||| If you own an Android device, please consult this article: How to install and configure the MTX eSIM on Android

Before you start, be sure that:

you have a reliable and strong internet connection
your iPhone is carrier unlocked and eSIM capable
it is recommended to have the latest iOS version installed to your phone

| You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

Automatic eSIM installation directly from the MTXC app:

After a successful purchase, select Next: eSIM setup
Tap on Activate Automatically
Follow on-screen instructions

Install the MTX Connect eSIM using the QR code:

Go to Settings.
Tap either Cellular or Mobile Data.
Tap Add Cellular Plan (or Add eSIM)
Select Use QR Code
Scan the QR code and follow further on-screen instructions.

Question 2

How Automatic Payments and Card Authorization for MTX Connect Invoices Work

Accepted Answer

What is automatic payment?

Q: Configure your iPhone to use mobile data with MTX Connect eSIM

Once your new eSIM is <a href="https://faq.mtxc.eu/en-us/article/how-to-install-and-configure-the-mtx-esim-on-iphone-1sexrkz/">installed on your iPhone or iPad</a>, follow these steps to configure your device. <ol> <li>Assign Mobile Data to MTX eSIM <img src="https://storage.crisp.chat/users/helpdesk/website/f37153fa9869f000/1_75sawb.jpg" alt="" /> ||| Important: Disable Mobile Data Switching to prevent potential extra charges on your primary SIM card.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/f37153fa9869f000/1_1wvov4j.jpg" alt="" /> <ol start="2"> <li>Enable **Data Roaming ** <img src="https://storage.crisp.chat/users/helpdesk/website/f37153fa9869f000/2_1jfy6w8.jpg" alt="" /></li> <li>Switch mobile operator to auto <img src="https://storage.crisp.chat/users/helpdesk/website/f37153fa9869f000/3_nfc7om.jpg" alt="" /></li> <li>Set all 3 APN fields to internet (all lowercase). <img src="https://storage.crisp.chat/users/helpdesk/website/f37153fa9869f000/4_2zjmhd.jpg" alt="" /></li> <li>Restart your mobile (airplane mode is not enough).</li> </ol>

Automatic payment is a convenient option provided by MTX Connect, allowing you to automatically pay monthly invoices for roaming communication services using pre-authorized credit or debit cards.

How are invoices generated?

Invoices are issued monthly for the previous month and reflect the quantity and cost of data consumed by all your eSIM and SIM cards.

How to pay an invoice with a credit card?

When paying a new invoice, you have two options: select a previously saved card or add a new one. Read this help article for more information about invoice payments.

How to save a card for future payments?

You have the option to save a card in two different methods.

Method 1

When paying with a new card, select both checkboxes, "Save this card for future payments" and "Authorize card for future automatic payments." After completing the payment, the card will be saved and authorized for automatic payments in the future.

Method 2

You can authorize a previously saved card for automatic payments at any time in the "Settings" section.

Navigate to "Settings" > "Payment Information"
Select the desired card
Check "Authorize card for future automatic payments" checkbox.

| Card data is st

Question 3

How to get started?

Accepted Answer

To assist you in quickly getting started with MTX Connect, we've curated a set of video instructions designed to walk you through all the essential steps.

How to purchase eSim

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Important eSIM settings and Account setup

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Photo ID and Profile management

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How to add account balance and activate new package

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Roaming Tips

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Question 4

What is MTX Number Subscription?

Accepted Answer

This article contains outdated information. Please check back later as we work on updating the data.

Introduction

The MTX Number Subscription feature empowers you to call standard phone numbers globally, right from your internet-enabled devices. It offers the most competitive and transparent pricing, ensuring clear visibility into your communication costs.

|| The MTX Number feature is currently available both on iPhone and Android devices.

${youtube}VoIP Calls Subscription

How to Activate MTX Number Subscription

Download the MTX Connect eSIM for travel App

On your iOS device, follow this link to the MTX Connect eSIM for travel App Store page: https://apps.apple.com/lu/app/mtx-connect-esim-for-travel/id1189100693 On your Android device, follow this link to the MTX Connect eSIM f

Question 5

I don't have internet access, what should I check?

Accepted Answer

No Service Abroad – Quick Checklist Before Contacting Support

Stuck with “No Service” or “Searching…” after landing?

Run through this quick checklist before opening a ticket — 80% of issues are solved in a few taps.

1. Coverage confirmation ✅

No ${color}#fc0303 Sorry, we don’t have service there yet. Contact Support for alternatives.

- Yes ${color}#07bb1c Continue to Step 2.

2. Basic device toggles 🔄

Turn Airplane mode ON → OFF or Reboot the phone

Still no bars? Go to Step 3.

3. Data roaming switch 🛰️

iPhone:

Settings › Cellular / Mobile Data
Toggle Data Roaming → ON

Android:

Settings ▸ Network & Internet ▸ SIMs ▸ [MTX eSIM]
Toggle Data Roaming → ON

Tip: Some dual-SIM phones let you enable roaming per line—double-check you toggled the MTX eSIM / SIM profile.

4. APN check 🛠️

| Parameter | Value | | ---- | | Name | MTX Connect | | APN | internet | | Username / Password | (leave blank) | Where to edit? • iOS: Settings › Mobile Data › Mobile Data Network (be sure you have all 3 APN fields filled with "internet" word)

• Android: Settings › Network & Internet › SIMs › Access Point Names

5. Check which SIM is set for **Mobile Data*

Question 6

Configure your iPhone to use mobile data with MTX Connect eSIM

Accepted Answer

Once your new eSIM is installed on your iPhone or iPad, follow these steps to configure your device.

Assign Mobile Data to MTX eSIM ||| Important: Disable Mobile Data Switching to prevent potential extra charges on your primary SIM card.

Enable **Data Roaming **
Switch mobile operator to auto
Set all 3 APN fields to internet (all lowercase).
Restart your mobile (airplane mode is not enough).

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