Question 1

Using Dual SIM with an eSIM

Accepted Answer

iPhone XS, iPhone XS Max, iPhone XR, and later feature Dual SIM with a nano-SIM and an eSIM. An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM.

Here are a few of the many ways you can use Dual SIM:

Use one SIM for business and another for personal calls.
Add a local data plan when you travel outside of the country or region.
Have separate voice and data plans.

| Your iPhone can use one cellular data network at a time.

What you need

An iPhone XS, iPhone XS Max, iPhone XR, or later with iOS 12.1 or later
A wireless carrier that supports eSIM

| To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact us for more information. If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

Set up your cellular plan with eSIM

On iPhone XS, iPhone XS Max, iPhone XR, and later, you can use a physical nano-SIM for a cellular plan and an eSIM for one or more other cellular plans. If you don't have a nano-SIM and your carrier supports it, an eSIM can serve as your only cellular plan. The eSIM provided by your carrier is stored digitally in your iPhone. To activate your second cellular plan, you can scan the QR code your carrier gave you, use your c

Question 2

Which tariff plan will suit me?

Accepted Answer

You can choose or change the tariff plan best suiting your needs at any time.

If you only need to use the Internet from time to time, you can choose the plan "Pay as You Go" – this way you will only pay for the traffic you actually use;
If you need to check your mail, send some messages or photos, visit some sites from time to time, you can choose the "Optimal Daily" plan;
If you need to be up to date all the time and use Internet constantly, you can choose the "Unlimited Daily" plan;
If your trip lasts more than a week and you need to stay in touch all the time, you can get the "4Gb data" plan;
If you are a heavy user of the internet and would like to use much more data, you can pick the "10Gb data " plan;
If you decide to change your plan, you can do it online at any time.

Full and detailed information about MTX Connect tariff plans is available here.

Question 3

If Dual SIM with an eSIM isn't working on your iPhone

Accepted Answer

Learn to fix any issues you might encounter when using Dual SIM with iPhone XS, iPhone XS Max, iPhone XR, or later models that feature a nano-SIM card and an eSIM.

Check your plans

Your iPhone must be unlocked.
Both plans must be set up and ready to use.
Your carrier or carriers must support Dual SIM with an eSIM.
If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact us for more information.

If you can't set up your eSIM

Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature.
Make sure that your carriers support coverage in your area and that there are no service outages.
Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

If you still can't set up your eSIM, contact us.

If you don't see one or both cellular plans

You should see both of your plans when you go to Settings > Cellular or Settings > Mobile Data. Here's what to do if you don't.

If you don't see your eSIM plan

Follow the steps to set up your cellular plan with eSIM.
Open Control Center and make sure that both of your carriers appear

Question 4

In which countries does the MTX Connect SIM card work?

Accepted Answer

A full list of countries and regions is available on our interactive map. This list is constantly expanding, so if you do not find the country or area you need in it - please contact us and we will try to help.

Question 5

What do I do if I delete my eSIM?

Accepted Answer

You should not delete your eSIM without contacting MTX Connect support.

The eSIM is associated with your data plan, deleting the eSIM will delete your data plan from your phone. If you deleted your eSIM, please contact us to request a new QR and download new eSIM.

| You can store more than one eSIM in your iPhone. You can temporarily deactivate eSIM profile and reactivate it at any time in your settings.

Question 6

Why isn’t my mobile device connecting to the cellular network?

Accepted Answer

Make sure that you've configured your mobile device right, as shown on our site.

Make sure that you are in the country, covered by the MTX Connect network;
Enable Roaming and Data Roaming;
Switch mobile operator to "auto";
Set APN to "internet" (all lowercase, without quotes). On IOS, please fill other 3 APNs (LTE, MMS & modem), placed below the first one;
Restart your mobile (switching the airplane mode ON and OFF is not enough);
On your personal account page http://a.mtxc.eu verify if you have the right data plan activated;
According to new EU legislation, all mobile customers have to uniquely identify themselves. Please upload a scan or a photo of your ID to https://selfcare.mtxc.eu/dashboard/profile/common or use our mobile app to upload your ID.

Also, please check this PDF guide for your connection troubleshooting.

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