How long will my account’s balance be available?
The balance of your MTX Connect SIM card account will be preseerved for 18 months after the last top up or the last activation of any service, depending on what happened last.PopularWhy was my bank card rejected?
Please note that 3DS (3D Secure, SMS confirmation for payments) authorization is active for credit card payments. After placing an order, you'll be redirected to your bank's 3DS authorization page to confirm the payment. Ensure you have a stable WiFi connection or an active MTX package, so the bank page can load successfully. If your card doesn't support 3DS/SMS confirmation, contact your bank for guidance on enabling this feature. You can check more on 3DS here (/en-us/article/what-is-3ds-hqwFew readersWhy there's additional VAT applied to the package cost?
If you are an EU citizen, please be aware that an additional VAT (Value Added Tax) will be applied to the cost of the package. The percentage of VAT depends on the country of your residence. You can check the VAT rate for your country here.Few readersWhere can I download a receipt for my top-up?
To download a receipt for your top-up, please log in to your personal cabinet via https://selfcare.mtxc.eu/. Once logged in, go to the 'Overview' section and scroll down to your account's history records. Here, you'll find records of your balance top-ups, along with options to download a receipt for any of them.Few readersPayment Methods
We accept Visa and MasterCard, PayPal, Apple Pay, Google Pay. Minimum and maximum top-up amounts: Visa/Mastercard, Apple Pay, Google Pay: min. €10 / max. €100 PayPal: min. €20 / max. €100Few readersWhat is 3DS?
IMPORTANT: Please note that 3DS (3D Secure, SMS confirmation for payments) authorization is active for credit card payments. After placing an order, you'll be redirected to your bank's 3DS authorization page to confirm the payment. Ensure you have a stable WiFi connection or an active MTX package so the bank page can load successfully. If your card doesn't support 3DS/SMS confirmation, contact your bank for guidance on enabling this feature.Few readers