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Balance and Payments
Top-up options and troubleshooting related topics
How long will my account’s balance be available?
The balance of your MTX Connect SIM card account will be preseerved for 18 months after the last top up or the last activation of any service, depending on what happened last.
How do I top up the SIM card?
You can top up your SIM card balance at any time through your Personal Account page. There are several ways to do it: By your credit/debit card. We accept VISA, VISA Electron and MasterCard. All payments are secured by authorized payment service providers; Through PayPal or AliPay;
How can I check my balance?
Access the Personal Account page from the mobile device with the MTX Connect SIM card inside; Use your email address as your login; Enter password; Your balance will be shown in your Personal Account section. If your payment plan is based on traffic or usage time, all related information will be available there as well.
Why was my top up charged twice?
Please contact MTX Connect Support: we will check on the situation and return the second payment to your credit card.
How do I get an MTX Connect SIM card?
Just fill out the order form, providing a detailed address. and we’ll send you the MTX Connect SIM card; We send our cards via Deutsche Post; Delivery usually takes 5-15 business days; If you have ordered the card and did not receive it within the specified time, please contact us(contact us).
Why was my bank card rejected?
If you entered all the information correctly but the payment didn’t go through, please contact MTX Connect Support or try to pay via PayPal or AliPay.