Articles on: Personal Account

How can I recover my login/username?

Your login (username) is your email, which you entered during MTX Connect SIM card activation;
If you forgot this email, please contact us at You should include the activation code printed on the plastic card which contained the SIM card. The activation code is located directly above the barcode and consists of a random number of capital letters and numbers;
You can physically install your SIM card in your device and open our selfcare portal via 3G/LTE (WifI turned off). This way your personal page will open automatically with no authentication and you will find your email on the Profile tab.

Updated on: 04/02/2019

Was this article helpful?

Share your feedback


Thank you!