You need to verify your identity in order to use your MTX Connect SIM card. This policy is in line with the law of Luxembourg, that requires all telecommunications operators to verify their customer's identity before allowing them to use their services.

Identity verification may take some time. However, you can fully benefit from MTX Connect services immediately while your identity is being verified.

To verify your identity, you are able to upload — via a secure form at https://selfcare.mtxc.eu/, by e-mail sent to support@mtxc.eu or via the MTX Connect mobile application — one of the following government-issued documents :

International passport.
Driving licenсe (both sides).
A national ID card (both sides).
The document must be valid (the expiry date has not been reached).

We accept photographs, scanned copies of documents and original electronic files in PDF format. Photographs/scanned copies must be high-quality and in color, the document on the photograph/scanned copy must be provided in full.

You can check the status of your identity verification by visiting your account at https://selfcare.mtxc.eu/dashboard/profile/common as shown below:

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