I cannot scan my QR Code
If you're having difficulty scanning your eSIM's QR code, there are several steps you can take to troubleshoot the issue:
- Confirm eSIM Compatibility: Check if your phone supports eSIM technology.
- Inspect the QR Code: Ensure the QR code is undamaged and clear.
- Optimize Lighting: Adjust lighting conditions for better QR code visibility. Move closer to the QR code for accurate scanning.
- Restart Your Phone: If all else fails, a phone restart may resolve software glitches.
- Install the eSIM manually: by entering the SM-DP+ Address and Activation code
If problems persist, please contact us for additional assistance.
Updated on: 01/31/2024
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