How do Shared groups work?
Shared groups are disposable entities that allow you to assign a certain package to a group of SIM cards and share it among all SIM cards in this group.
SIM cards within the Shared group will not use individual copies of the package; instead, a single package will be shared between all SIM cards in the group.
Once created, a Shared group can’t be modified until its package is depleted. To modify a Shared group, you will have to delete it and create a new one.
To create a shared group, navigate to the list of SIM cards.
In the list of SIM cards, check the boxes next to the cards you want to include in the new shared group.
Cards should not have an active package but may have the Always On option enabled.
In the group operations panel above the list of SIM cards, click the Group button.
The group management wizard will open; navigate to the Shared groups tab and click the Create shared group button.
Enter the name of the new group and click Next: Assign package.
From the package dropdown menu, select one of the previously created packages and click Next: Extras.
The package should not have the Auto-renew option enabled.
If you want to notify SIM card users about the assignment of a new package, check the Notify users box, then click Next: Review.
Review the settings of the new Shared group and click the Create shared group button.
During the group creation process, a wait indicator will be displayed on the Create shared group button.
As soon as you hit the Create shared group button, all cards within this group will get access to the package which you have activated for this group.
Known issues to be aware of
After completing the group creation operation, the group creation wizard will reset to its initial state.
No other notifications will be displayed by the application interface.
To verify that the cards have been added to the new Shared group and have been assigned a package, you need to reload the page.
The described issues will be addressed soon.
Deleting a shared or a regular group won’t delete your cards.
Consider deleting a group more as an ungrouping operation. When you delete a group, you can:
Move all SIM cards to another group, leaving the initial group empty, but not deleting it;
Remove all SIM cards from the group and delete the group.
SIM cards within the Shared group will not use individual copies of the package; instead, a single package will be shared between all SIM cards in the group.
Once created, a Shared group can’t be modified until its package is depleted. To modify a Shared group, you will have to delete it and create a new one.
How to create a Shared group
To create a shared group, navigate to the list of SIM cards.
In the list of SIM cards, check the boxes next to the cards you want to include in the new shared group.
Cards should not have an active package but may have the Always On option enabled.
In the group operations panel above the list of SIM cards, click the Group button.
The group management wizard will open; navigate to the Shared groups tab and click the Create shared group button.
Enter the name of the new group and click Next: Assign package.
From the package dropdown menu, select one of the previously created packages and click Next: Extras.
The package should not have the Auto-renew option enabled.
If you want to notify SIM card users about the assignment of a new package, check the Notify users box, then click Next: Review.
Review the settings of the new Shared group and click the Create shared group button.
During the group creation process, a wait indicator will be displayed on the Create shared group button.
As soon as you hit the Create shared group button, all cards within this group will get access to the package which you have activated for this group.
Known issues to be aware of
After completing the group creation operation, the group creation wizard will reset to its initial state.
No other notifications will be displayed by the application interface.
To verify that the cards have been added to the new Shared group and have been assigned a package, you need to reload the page.
The described issues will be addressed soon.
How to delete a Shared group
Deleting a shared or a regular group won’t delete your cards.
Consider deleting a group more as an ungrouping operation. When you delete a group, you can:
Move all SIM cards to another group, leaving the initial group empty, but not deleting it;
Remove all SIM cards from the group and delete the group.
Updated on: 03/26/2024
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