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MTX Connect for Business
Corporate mobile connectivity service FAQ
All You Need to Know About Teammates and Permissions
When someone is invited to join an MTX Connect for Business workspace, they become a teammate, and information related to that teammate account is stored in our databases. It’s important to understand the difference between teammate and user accounts. Teammates are administrators, accountants and managers of your MTX Connect for Business workplace. Users are actual SIM or eSIM card users — employees of your organization, who use MTX Connect connectivity services. Sometimes you don't want your
MTX Connect for Business iOS and Android apps
MTX Connect Business apps allow traveling or teleworking employees to monitor their mobile data consumption, request for more data from your company’s account manager, access MTX Connect knowledge-base or get online assistance from the support team. With Always Online feature enabled on all MTX Connect Business accounts, your remote employees can use the app to reach you or our support team anytime even if they are out of mobile data. If you’d like to add MTX Connect Business iOS and Android a
How does QoS work?
QoS (Quality of Service) is one of the ways to manage data consumption without blacklisting of Internet resources. For example, setting the package QoS to 128Mbps, the users of this package will be able to check mail or chat in IM, but the streaming video will not work. Our system gives you a selection of different QoS presets. For example, if you want to create a package, permanently limited to a certain speed, you can choose from seven QoS presets limiting the bandwidth speed from 32kbps to 2
How does the in-app chat feature work?
In MTX Connect for Business we use Crisp SDK that lets us integrate the Crisp chatbox to our iOS and Android apps. In-app chat simplifies your user support by unifying all the channels of your user relationship and your users benefit from a shared inbox experience. Business messaging doesn't have to be robotic. With in-app chat, you can create a personalized experience for your users. Integrated k
How does the white label work?
With our white label platform, your clients will remain immersed in your brand in their dashboards, mobile apps, emails etc. If you want to keep a consistent brand across all your client-facing systems, we offer complete white labelling. What's included? Branded dashboard; Branded emails and mobile PUSH notifications; Customized domain name; Branded mobile applications for both iOS and Android (you pay for Google Play Developer and [Apple D
Learn how to set up Always Online mode
How do Shared groups work?
Shared groups are disposable entities which allow you to assign a certain package to a group of cards and share it amongst all cards in this group. To create a shared group you need to: In the Cards section select the cards you want to add to a shared group; Click on the Group button in the group operation menu; Select Shared groups and follow the Shared group creation wizard. As soon as you hit the Create shared group button, all cards within this group will get access to the p
Why can't the package be modified after I have created it?
This is related to billing and how the consumed data is charged. For example, you created a package with specific QoS, country availability, included data volume, duration etc. Next, you assigned this package to some SIM or eSIM card. At this moment the MTX Connect billing system starts counting the consumed data and time in accordance with the rules you specified when creating the package. At this stage, if you change the settings of this package, the information about traffic consumption that
What’s the difference between Groups and Shared groups?
Groups and Shared groups are virtual entities that allow grouping of SIM cards based on different criteria. With Groups you can perform bulk actions such as package or user assignment, QoS application etc. Despite the similarity in names, there are significant differences in how Shared groups work. Shared groups allow you to assign a certain package to a group of cards and share it amongst all cards in this group. Read more about Shared groups.