Articles on: Troubleshooting

I cannot scan my QR Code

If you're having difficulty scanning your eSIM's QR code, there are several steps you can take to troubleshoot the issue:

Confirm eSIM Compatibility: Check if your phone supports eSIM technology.
Inspect the QR Code: Ensure the QR code is undamaged and clear.
Optimize Lighting: Adjust lighting conditions for better QR code visibility. Move closer to the QR code for accurate scanning.
Restart Your Phone: If all else fails, a phone restart may resolve software glitches.
Install the eSIM manually: by entering the SM-DP+ Address and Activation code

If problems persist, please contact us for additional assistance.

Updated on: 01/31/2024

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