• Manually set up Access Point Name (APN) on your Android phone

  Modern Android devices will normally retrieve the settings for using internet from the SIM or receive these automatically via the network. It is also possible to set up your Android phone manually for internet. Go to the Start screen. To open the menu, swipe up or down on the screen. Choose Settings. Choose Connections. Choose Data usage. If Mobile data is disabled, enable Mobile data and choose theSome readers

• Manually set up Access Point Name (APN) on your iPhone

  Most iPhones with iOS up to date will normally retrieve the settings for using internet from the SIM or receive these automatically via the network. It is also possible to set up your iPhone manually for internet. Go to the Start screen. Choose Settings. Scroll down. Choose Cellular. If Cellular Data is disabled, enable Cellular Data. Choose Cellular Data Options. If Data Roaming is disabled, enabSome readers

• Why isn’t my mobile device connecting to the cellular network?

  Make sure that you've configured your mobile device right, as shown on our site. Make sure that you are in the country, covered by the MTX Connect network; Enable Roaming and Data Roaming; Switch mobile operator to "auto"; Set APN to "internet" (all lowercase, without quotes). On IOS, please fill other 3 APNs (LTE, MMS & modem), placed below the first one; Restart your mobile (switching the airplaneFew readers

• Why does my device show the message "You are not subscribed to a cellular date service"?

  If your device displays a connection error message (e.g. "Could not activate cellular data network" etc.), you should make sure that you've configured your mobile device right, as shown on our site. Make sure that you are in the country, covered by the MTX Connect network; Enable Roaming and Data Roaming; Switch mobile operator to "auto"; Set APN to "internet" (all lowercase, without quotes). On IOS, pleasFew readers

• Why can’t I connect to the Internet, although the device is connected to the cellular network?

  If your device is connected to a cellular network, but there is no Internet connection, you should make sure that you've configured your mobile device right, as shown on our site. Make sure that you are in the country, covered by the MTX Connect network; Enable Roaming and Data Roaming; Switch mobile operator to "auto"; Set APN to "internet" (all lowercase, without quotes). On IOS, please fill other 3 APNsFew readers

• Getting online in China

  Please note that China has a very particular network organization. First of all, our SIM cards work only with tablets and WiFi routers there. Phones are required there to be able to make an emergency call, and if this condition is not fulfilled, the access to the network is being blocked. For the reason that we provide only internet connection and no voice/SMS services. Please also note that devices made for the European market coulFew readers

• Why is my Internet connection so slow?

  The data transfer speed in a cellular network can depend on: Your location in relation to cellular network transmitters; The amount of transmitted and received traffic (e.g. during peak hours the speed can be lower because the cell channel splits its capacity between all the users in the area); The number of applications running in the background of your device and transferring or downloading dataFew readers

• Why does my mobile device display the message "Emergency calls only"?

  This means that your mobile device is not registered in the cellular network. Make sure that you are within the coverage range/at the area supported by MTX Connect. You can find the complete MTX Connect coverage map here. Make sure you are using an unlocked GSM mobile device (2G / 3G / 4G). Completely turn off and then turn on your device following the device’s instructions. Make sure that your mobile device is set to automatically connect to theFew readers