• How long will my account’s balance be available?

  The balance of your MTX Connect SIM card account will be preseerved for 18 months after the last top up or the last activation of any service, depending on what happened last.Some readers

• Why was my bank card rejected?

  Please note that 3DS (3D Secure, SMS confirmation for payments) authorization is active for credit card payments. After placing an order, you'll be redirected to your bank's 3DS authorization page to confirm the payment. Ensure you have a stable WiFi connection or an active MTX package, so the bank page can load successfully. If your card doesn't support 3DS/SMS confirmation, contact your bank for guidance on enabling this feature. You can check more on 3DS here (/en-us/article/what-is-3ds-hqwFew readers

• What is 3DS?

  3DS (3-D Secure) is a security protocol used in online credit and debit card transactions. It adds an extra layer of authentication, helping to prevent unauthorized use of cards in online transactions. When you make a purchase online, 3DS may require you to complete an additional verification step with the card issuer, typically involving a password or a code sent to your phone. This process helps to ensure that the person making the transaction is the legitimate cardholder, thus reducing the risk of fraud in online payments.Few readers

• Payment Methods

  We accept Visa and MasterCard, PayPal, Apple Pay, Google Pay. Minimum and maximum top-up amounts: Visa/Mastercard, Apple Pay, Google Pay: min. €10 / max. €100 PayPal: min. €20 / max. €100Few readers

• Why there's additional VAT applied to the package cost?

  If you are an EU citizen, please be aware that an additional VAT (Value Added Tax) will be applied to the cost of the package. The percentage of VAT depends on the country of your residence. You can check the VAT rate for your country here.Few readers

• Where can I download a receipt for my top-up?

  To download a receipt for your top-up, please log in to your personal cabinet via https://selfcare.mtxc.eu/. Once logged in, go to the 'Overview' section and scroll down to your account's history records. Here, you'll find records of your balance top-ups, along with options to download a receipt for any of them.Few readers

• Why my credit card payment failed?

  IMPORTANT: Please note that 3DS (3D Secure, SMS confirmation for payments) authorization is active for credit card payments. After placing an order, you'll be redirected to your bank's 3DS authorization page to confirm the payment. Ensure you have a stable WiFi connection or an active MTX package so the bank page can load successfully. If your card doesn't support 3DS/SMS confirmation, contact your bank for guidance on enabling this feature. You can check more about 3DS in this article (httFew readers