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eSIM settings and troubleshooting
Using Dual SIM with an eSIM
iPhone XS, iPhone XS Max, iPhone XR, and later feature Dual SIM with a nano-SIM and an eSIM. An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. Here are a few of the many ways you can use Dual SIM: Use one SIM for business and another for personal calls. Add a local data plan when you travel outside of the country or region. Have separate voice and data plans.
What do I do if I delete my eSIM?
You should not delete your eSIM without contacting MTX Connect support. The eSIM is associated with your data plan, deleting the eSIM will delete your data plan from your phone. If you deleted your eSIM, please contact us to request a new QR and download new eSIM.
If Dual SIM with an eSIM isn't working on your iPhone
Learn to fix any issues you might encounter when using Dual SIM with iPhone XS, iPhone XS Max, iPhone XR, or later models that feature a nano-SIM card and an eSIM. Check your plans Your iPhone must be unlocked. Both plans must be set up and ready to use. Your carrier or carriers must support Dual SIM with an eSIM. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact us for more information. If you can't set up your eSIM