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Using the SIM
Service HOWTO's and general information
In which countries does the MTX Connect SIM card work?
A full list of countries and regions is available on our interactive map. This list is constantly expanding, so if you do not find the country or area you need in it - please contact us and we will try to help.
How do I start using my SIM card?
Make sure that the country you are visiting is within the coverage area; Select the SIM card size/type suitable for your device (mini, micro or nano) and extract it from the package; Turn off your mobile device and insert the SIM card into it; Turn on your device and enter the "Settings" section; In the "Cellular Data Options" section in the APN line (Access Point Name), write: internet; Use the following instructions depending on the dev
How do I activate the MTX Connect SIM card?
Your SIM card has to be activated before use; You can activate the card before the trip or during your trip if the area you are visiting is covered by MTX Connect services; To activate your SIM card, please access the Activation section of the MTX Connect website and follow instructions; To activate your SIM card you will need an activation code (6 characters) printed on the plastic card that contained your SIM card (usually t
Why do I need to verify my identity?
You need to verify your identity in order to use your MTX Connect SIM card. This policy is in line with the law of Luxembourg, that requires all telecommunications operators to verify their customer's identity before allowing them to use their services. To verify your identity, you are able to upload — via a secure form at https://selfcare.mtxc
Will the MTX Connect SIM card work with my mobile device?
The MTX Connect SIM card works with almost any smartphone, tablet, 3G / 4G-modem, WiFi hotspot or other similar devices on the market; Basically, the MTX Connect SIM card gives access to the mobile Internet (3G / 4G) in any 2G / 3G / 4G-compatible mobile device; The device should not be tied to any specific cellular provider (it should be unlocked); If you are going to use the MTX Connect SIM card in the US, please note some specifications of cellular connection in this country(https:/
What do you get when you get MTX Connect SIM card?
MTX Connect SIM card works all around the world providing you with reliable internet access wherever cellular networks are available*, - for a fraction of roaming prices**. You can see the full map of the network coverage here ** At the rates of most mobile service providers
Why does my mobile device display the message "SIM is not accepted"?
To use the MTX Connect SIM card, you need to have an unlocked mobile device (some devices can be locked to specific service providers or mobile operators). If your mobile device is locked by a service provider or a mobile operator, please contact your mobile operator and ask if you can use SIM cards of other operators. in case your device is locked to your operator only, maybe your operator will be able to unlock your device.
How can I recover a lost activation code?
If you have lost your card’s activation code, please contact MTX Connect Support: By phone +352 2021 0072, Through the form on the website By email firstname.lastname@example.org. We will always help you.
Does my SIM card have a phone number?
Because MTX Connect provides only internet and data services, the SIM cards don't have an associated phone number.