MTX Connect Helpdesk
  • English (US)
  • French
  • Russian
  • Chinese
Go to website
Back
Articles on:Personal Account
Login and password related topics

Categories

  • eSIM
  • Using the SIM
  • Balance and Payments
  • Personal Account
  • Options and Packages
  • Troubleshooting
  • MTX Connect for Business
  • About MTX Connect
  • Getting Support
  • Why do I need to verify my identity?
    You need to verify your identity in order to use your MTX Connect SIM card. This policy is in line with the law of Luxembourg, that requires all telecommunications operators to verify their customer's identity before allowing them to use their services. To verify your identity, you are able to upload — via a secure form at https://selfcare.mtxcSome readers
  • How can I recover my login/username?
    Your login (username) is your email, which you entered during MTX Connect SIM card activation; If you have forgotten this email, please reach out to us at help@mtxc.eu.Few readers
  • How can I recover my password?
    Few readers
  • How many SIM cards can I have?
    How many SIM cards can I have?Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025MTX Connect Helpdesk