• I don't have internet access, what should I check?

  No Service Abroad – Quick Checklist Before Contacting Support Stuck with “No Service” or “Searching…” after landing? Run through this quick checklist before opening a ticket — 80% of issues are solved in a few taps. 1. Coverage confirmation ✅ Open our coverage map → https://www.mtxc.eu/en/coverage.html Is your destination country listed there on our coverage map? No Sorry, we don’t hFeatured

• Manually set up Access Point Name (APN) on your iPhone

  Most iPhones with iOS up to date will normally retrieve the settings for using internet from the SIM or receive these automatically via the network. It is also possible to set up your iPhone manually for internet. Go to the Start screen. Choose Settings. Scroll down. Choose Cellular. If Cellular Data is disabled, enable Cellular Data. Choose Cellular Data Options. If Data Roaming is disabled, enabPopular

• Manually set up Access Point Name (APN) on your Android phone

  Modern Android devices will normally retrieve the settings for using internet from the SIM or receive these automatically via the network. It is also possible to set up your Android phone manually for internet. Go to the Start screen. To open the menu, swipe up or down on the screen. Choose Settings. Choose Connections. Choose Data usage. If Mobile data is disabled, enable Mobile data and choose thePopular

• Why does my device show the message "You are not subscribed to a cellular data service"?

  If your device displays a connection error message (e.g. "Could not activate cellular data network" etc.), you should make sure that you've configured your mobile device right. If you have an iPhone, please check this article. If you have an Android device, please check this article. Make sure that you are in the country, covered by theSome readers

• Why can’t I connect to the Internet, although the device is connected to the cellular network?

  If your device displays a connection error message (e.g. "Could not activate cellular data network" etc.), you should make sure that you've configured your mobile device right. If you have an iPhone, please check this article. If you have an Android device, please check this article. Make sure that you are in the country, covered bySome readers

• Why is my Internet connection so slow?

  There are a lot of factors that can affect your internet speed over a cellular data network. Below are some key examples: Distance from Cell Towers: The farther you are from a cellular tower, the weaker the signal strength, as signal strength diminishes with distance. Environmental Factors: Physical obstructions like buildings, hills, trees, and weather conditions can interfere with signal transmission. In mountainous regions, the terrain can block or interfere with signal propagatSome readers

• I cannot scan my QR Code

  If you're having difficulty scanning your eSIM's QR code, there are several steps you can take to troubleshoot the issue: Confirm eSIM Compatibility: Check if your phone supports eSIM technology. Inspect the QR Code: Ensure the QR code is undamaged and clear. Optimize Lighting: Adjust lighting conditions for better QR code visibility. Move closer to the QR code for accurate scanning. Restart Your Phone: If all else fails, a phone restart may resolve software glitches.Few readers

• Why my SIM is not working in China?

  Please be aware that China has specific network requirements. Phones must have the capability to make emergency calls, and failure to meet this requirement will result in network access being blocked.Few readers

• What is an IMEI Number and Why is it Important?

  An IMEI (International Mobile Equipment Identity) number is a unique identifier for every mobile device.Few readers