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eSIM
eSIM settings and troubleshooting
How to install and configure the MTX eSIM on iPhone
There are several ways to install the MTX Connect eSIM to your iPhone, you can choose the Automatic Activation in the MTXC app for a fast and seamless eSIM installation, or you can use the QR code scanning installation.
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Where can I find the QR code of my eSIM?
Upon completing your eSIM purchase, an email containing the QR code for your eSIM will be promptly sent to you. Within this email, you will find both the QR code for your eSIM and the necessary information for manual entry, including the SM-DP+ Address and Activation Code. If you choose to activate your eSIM at a later time, you can use this data to activate the eSIM on your device.
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Can I convert my MTX plastic SIM card to eSIM?
Unfortunately, it is not possible to convert your plastic SIM card to an eSIM. But you can always purchase a new eSIM for your new phone. The cost of a new eSIM for existing customers is only 1 euro, you can purchase it from your personal cabinet at https://selfcare.mtxc.eu/ or directly from the MTX app (the cost for the new eSIM will be deducted from your account balance).
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How to install and configure the MTX eSIM on Android
In order to install the MTX Connect eSIM to your Android phone, you need to scan the QR code that was delivered to your email address after a successful eSIM purchase.
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Devices that support eSIM
A list of devices that supports eSIM
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Can I transfer my eSIM to a new device?
To transfer the eSIM profile from your old device to your new phone, follow these steps
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